LLM Brand Boost ("we," "us," or "our") operates the LLM Brand Boost platform, accessible at llmbrandboost.com and app.llmbrandboost.com (the "Service"). This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Service. By accessing or using LLM Brand Boost, you agree to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Account Information
When you create an account, we collect personal information that you provide directly, including:
- Full name
- Email address
- Company or organization name
- Password (stored in hashed form; we never store plaintext passwords)
1.2 Brand and Tracking Data
To provide our core monitoring service, we collect and store data related to your brand visibility across AI platforms, including:
- Brand names and competitor brands you configure for tracking
- Prompts used to query AI platforms on your behalf
- AI-generated responses from ChatGPT, Claude, Gemini, and Perplexity
- Analytics and visibility scores derived from these responses
- Sentiment analysis results and competitive positioning data
1.3 Payment Information
If you subscribe to a paid plan, payment information (such as credit card number, billing address, and transaction history) is collected and processed by our payment processor, Stripe. We do not store your full credit card number on our servers. We may retain limited billing details (such as the last four digits of your card, card brand, and billing email) for invoicing and support purposes.
1.4 Usage and Log Data
We automatically collect certain technical information when you access the Service, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and features used within the platform
- Timestamps of access and actions
- Referring URL
2. How We Use Your Information
We use the information we collect to:
- Provide and operate the Service – including monitoring your brand mentions across AI platforms, generating analytics, and delivering reports.
- Manage your account – including authentication, authorization, and customer support.
- Process payments – including managing subscriptions, invoicing, and handling billing inquiries through Stripe.
- Improve and develop the Service – including analyzing usage patterns to enhance features, fix issues, and optimize performance.
- Communicate with you – including sending service-related notifications, product updates, security alerts, and responding to your inquiries.
- Ensure security and prevent abuse – including detecting unauthorized access, fraud, and violations of our Terms of Service.
- Comply with legal obligations – including responding to lawful requests from regulatory or legal authorities.
We do not sell your personal information to third parties. We do not use your data for advertising purposes.
3. Data Storage and Security
We take the security of your data seriously. We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption in transit – all data transmitted between your browser and our servers is encrypted using TLS/SSL.
- Encryption at rest – sensitive data is encrypted when stored in our databases.
- Access controls – access to personal data is restricted to authorized personnel on a need-to-know basis.
- Secure infrastructure – our application is hosted on trusted cloud infrastructure with regular security audits and monitoring.
- Password hashing – user passwords are hashed using industry-standard algorithms before storage.
While we strive to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security, but we commit to promptly notifying affected users in the event of a data breach.
4. Third-Party Services
We integrate with third-party services to operate our platform. Each of these services has its own privacy policy governing how they handle your data:
4.1 AI Platform Providers
To monitor brand visibility, we send prompts to and receive responses from the following AI platforms via their official APIs:
- OpenAI (ChatGPT) – OpenAI Privacy Policy
- Anthropic (Claude) – Anthropic Privacy Policy
- Google (Gemini) – Google Privacy Policy
- Perplexity AI (Perplexity) – Perplexity Privacy Policy
The prompts we send to these services contain brand names and industry-related queries. They do not contain your personal account information (such as your email or password). API interactions with these providers are governed by their respective terms and data handling policies.
4.2 Payment Processing
- Stripe – We use Stripe to process all payments. When you subscribe to a paid plan, your payment information is transmitted directly to Stripe and processed under their security standards (PCI DSS Level 1). Stripe Privacy Policy
4.3 Infrastructure and Database
- Supabase – We use Supabase for database hosting, authentication, and backend services. Your account data and tracking data are stored in Supabase-managed databases. Supabase Privacy Policy
5. Cookies
We use cookies and similar technologies to provide and secure our Service. Specifically:
- Authentication cookies – We use cookies to maintain your session after you log in. These cookies are essential for the Service to function and cannot be disabled while using the platform.
- Security cookies – We use cookies to help detect and prevent security threats, fraud, and unauthorized access to your account.
We do not use cookies for advertising or third-party tracking purposes. We do not use analytics tracking cookies that follow you across other websites.
You can configure your browser to refuse cookies, but doing so may prevent you from logging into or using the Service.
6. Data Retention
We retain your data as follows:
- Account information – retained for as long as your account is active. If you delete your account, we will remove your personal information within 30 days, except where we are required to retain it for legal or compliance purposes.
- Tracking and analytics data – retained for the duration of your subscription. Historical tracking data may be retained in anonymized or aggregated form for service improvement purposes after account deletion.
- Payment records – retained as required by applicable tax and financial regulations (typically 7 years).
- Log data – automatically purged after 90 days.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal data. We are committed to honoring these rights regardless of where you reside, in alignment with GDPR and similar data protection frameworks:
- Right of access – You have the right to request a copy of the personal data we hold about you.
- Right to rectification – You have the right to request correction of any inaccurate or incomplete personal data.
- Right to erasure ("right to be forgotten") – You have the right to request deletion of your personal data, subject to legal retention requirements.
- Right to restrict processing – You have the right to request that we limit how we use your data in certain circumstances.
- Right to data portability – You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
- Right to object – You have the right to object to processing of your personal data for certain purposes.
- Right to withdraw consent – Where processing is based on consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at hello@llmbrandboost.com. We will respond to your request within 30 days. We may ask you to verify your identity before fulfilling your request.
8. Children's Privacy
LLM Brand Boost is not intended for use by individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete that information as soon as possible.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at hello@llmbrandboost.com so we can take appropriate action.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last updated" date at the top of this page.
- Notify you via email or through a prominent notice within the Service before the changes take effect.
We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
- Email: hello@llmbrandboost.com
- Website: llmbrandboost.com
We are committed to resolving any privacy concerns promptly and transparently. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.