These Terms of Service ("Terms") govern your access to and use of the LLM Brand Boost platform, operated by LLM Brand Boost ("we," "us," or "our"), accessible at llmbrandboost.com and app.llmbrandboost.com (the "Service"). Please read these Terms carefully before using the Service.
1. Acceptance of Terms
By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and the organization.
If you do not agree to these Terms, you must not access or use the Service.
2. Description of Service
LLM Brand Boost is a software-as-a-service (SaaS) platform that enables businesses to monitor, analyze, and optimize their brand visibility across AI-powered platforms. The Service includes, but is not limited to:
- Brand monitoring – tracking how your brand and competitors are mentioned in responses generated by AI platforms including ChatGPT, Claude, Gemini, and Perplexity.
- Analytics and reporting – providing visibility scores, sentiment analysis, competitive positioning data, and trend tracking over time.
- AI response tracking – sending industry-relevant prompts to AI platforms via their official APIs and recording the responses for analysis.
- Actionable insights – delivering recommendations to improve your brand's presence in AI-generated content.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with reasonable notice where practicable. We are not liable for any modification, suspension, or discontinuation of the Service.
3. Account Registration
To use the Service, you must create an account. When registering, you agree to:
- Provide accurate, current, and complete information (including your name, email address, and company name).
- Maintain and promptly update your account information to keep it accurate and current.
- Keep your password secure and confidential. You are responsible for all activity that occurs under your account.
- Notify us immediately at hello@llmbrandboost.com if you suspect any unauthorized use of your account.
We reserve the right to suspend or terminate accounts that contain false or misleading information, or that violate these Terms.
4. Plans and Pricing
LLM Brand Boost offers the following subscription plans:
- Starter – $0/month – A free plan with limited features, designed to help you explore the platform. Includes basic brand monitoring with restricted tracking frequency and limited platform coverage.
- Professional – $49/month – A full-featured plan for growing brands. Includes expanded monitoring across all supported AI platforms, detailed analytics, competitive tracking, and priority support.
- Enterprise – $199/month – A comprehensive plan for organizations requiring advanced capabilities. Includes unlimited tracking, custom reporting, API access, dedicated support, and multi-user team management.
Plan features, limits, and pricing are subject to change. We will provide at least 30 days' notice before any pricing changes take effect for existing subscribers. Current plan details are always available on our pricing page.
5. Payment Terms
5.1 Billing
Paid subscriptions are billed in advance on a monthly recurring basis. Your subscription will automatically renew at the end of each billing cycle unless you cancel before the renewal date.
5.2 Payment Processing
All payments are processed securely through Stripe. By subscribing to a paid plan, you agree to Stripe's Terms of Service. You authorize us to charge your designated payment method for all fees associated with your selected plan.
5.3 Refunds
Payments are generally non-refundable. However, if you experience a significant service disruption or believe you have been charged in error, please contact us at hello@llmbrandboost.com and we will review your case on an individual basis.
5.4 Plan Changes
You may upgrade or downgrade your plan at any time. Upgrades take effect immediately, and you will be charged a prorated amount for the remainder of your current billing cycle. Downgrades take effect at the start of the next billing cycle.
6. Acceptable Use
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:
- Use the Service to violate any applicable law, regulation, or third-party rights.
- Attempt to gain unauthorized access to the Service, other user accounts, or any related systems or networks.
- Use the Service to send spam, phishing attempts, or other unsolicited communications.
- Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
- Use automated scripts, bots, or scraping tools to access the Service outside of our official API, unless explicitly authorized.
- Resell, sublicense, or redistribute access to the Service without our written consent.
- Use the Service in any manner that could disable, overburden, damage, or impair our servers or infrastructure.
- Upload or transmit malicious code, viruses, or any harmful software through the Service.
- Misrepresent your identity or affiliation with any person or organization.
We reserve the right to investigate and take appropriate action, including suspension or termination of your account, for any violation of these acceptable use provisions.
7. Intellectual Property
7.1 Our Intellectual Property
The Service, including its design, features, code, documentation, trademarks, logos, and all related intellectual property, is owned by LLM Brand Boost and is protected by applicable intellectual property laws. Nothing in these Terms grants you any right, title, or interest in our intellectual property except for the limited license to use the Service as described herein.
7.2 Your Data
You retain all ownership rights to the data you provide to us (such as brand names, company information, and account details). By using the Service, you grant us a limited, non-exclusive license to use, process, and store your data solely for the purpose of providing and improving the Service.
7.3 AI-Generated Content
The AI responses collected by our Service are generated by third-party AI platforms (OpenAI, Anthropic, Google, Perplexity). We do not claim ownership of AI-generated content. The analytics, scores, and insights we derive from this content are part of the Service and are provided to you under your subscription license.
8. Data and Privacy
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal information. By using the Service, you consent to the data practices described in our Privacy Policy.
We are committed to handling your data responsibly and in compliance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) where applicable.
9. Limitation of Liability
To the maximum extent permitted by applicable law, LLM Brand Boost, its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
- Loss of profits, revenue, data, or business opportunities.
- Cost of procurement of substitute goods or services.
- Business interruption or loss of goodwill.
This limitation applies regardless of the theory of liability (whether in contract, tort, negligence, strict liability, or otherwise), even if we have been advised of the possibility of such damages.
In no event shall our total aggregate liability for all claims arising out of or relating to the Service exceed the total amount you have paid to us in the twelve (12) months immediately preceding the event giving rise to the claim, or one hundred dollars ($100), whichever is greater.
10. Disclaimer of Warranties
The Service is provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied. To the fullest extent permitted by law, we disclaim all warranties, including but not limited to:
- Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
- Any warranty that the Service will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
- Any warranty regarding the accuracy, reliability, or completeness of the data, analytics, or insights provided by the Service.
AI-generated responses tracked by the Service are produced by third-party platforms and may contain inaccuracies, biases, or errors. We do not guarantee the accuracy or reliability of AI-generated content. The analytics and insights provided by the Service are for informational purposes only and should not be relied upon as the sole basis for business decisions.
11. Termination
11.1 Termination by You
You may cancel your subscription and close your account at any time through your account settings or by contacting us at hello@llmbrandboost.com. Cancellation will take effect at the end of your current billing cycle, and you will retain access to the Service until that date.
11.2 Termination by Us
We may suspend or terminate your access to the Service, without prior notice or liability, if:
- You breach any provision of these Terms.
- Your account has been inactive for an extended period (12 months or more).
- We are required to do so by law or regulatory authority.
- We reasonably believe your use of the Service poses a security risk or may cause harm to other users or the Service.
11.3 Effect of Termination
Upon termination, your right to access and use the Service will cease immediately. We may delete your account data within 30 days of termination, except where we are required to retain it for legal or compliance purposes. Sections of these Terms that by their nature should survive termination (including intellectual property, limitation of liability, disclaimer of warranties, and governing law) will continue to apply.
12. Changes to Terms
We reserve the right to modify these Terms at any time. When we make material changes, we will:
- Update the "Last updated" date at the top of this page.
- Notify you via email or through a prominent notice within the Service at least 30 days before the changes take effect.
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service and cancel your subscription.
13. Governing Law
These Terms shall be governed by and construed in accordance with applicable laws, without regard to conflict of law principles. Any disputes arising out of or relating to these Terms or the Service shall be resolved through good-faith negotiation between the parties. If a resolution cannot be reached through negotiation, the dispute shall be submitted to binding arbitration in accordance with the rules of a mutually agreed-upon arbitration body.
Nothing in these Terms shall limit your rights under any applicable consumer protection laws or regulations that cannot be waived or limited by contract.
14. Contact Information
If you have any questions or concerns about these Terms of Service, please contact us:
- Email: hello@llmbrandboost.com
- Website: llmbrandboost.com
We are committed to addressing your questions and resolving any issues promptly and fairly.